Role Profile:

For Flagship Store, assist Store Operations Manager in leading Store/Department Managers to maximise store

sales through luxury customer service, reduce stock loss and maintain cost controls. Deliver the highest levels

of motivation and development of team members and ensure individual and store compliance with all company

regulations, luxury standards and procedures. Contribute to and undertake Operations Management projects.

The below Key Performance Areas include but are not limited to:

 Support the SOM to lead store and area teams to achieve their sales (based on set KPIs) with luxury

customer service and clienteling

 Create a highly motivated team by supporting recruitment and developing talent within the business

 Utilize KPI and Sales reports to ensure focus on key areas. Review KPIs (ATV, IPC, Conversion, etc)

on a regular basis and use as business development opportunities

 Drive Service & Selling, including clienteling initiative and ensure the team achieve their set selling

targets and luxury customer service. Monitor performance vs BP

 Work with DMs to manage shrinkage targets and audit compliance

 Maximise the potential of own area of responsibility through performance management, coaching and

identifying development opportunities for their direct reports, to ensure all departments are staffed

correctly, including succession planning and ongoing monitoring of manpower planning

 Ensure robust succession plan is in place in their area of responsibility

 Support with recruitment to achieve agreed store headcounts

 Monitor and report vacancy statistics to SOM

 Create a two-way feedback loop with the Brand Team to enhance business performance, including

recommendations for the collections

 Use sales density information to ensure maximization of sales across all departments/selling teams

 Build external networks to understand market trends and competitor activities to ensure own brand is

ahead in the market

 Build relationships with support departments including HR, Finance, IT, Audit, LP, Property, Facilities, etc

 Liaise with internal/external parties to facilitate

 Ensure internal/external customer service is excellent through brand specific, including luxury clienteling

and companywide training initiatives

 Liaise with and support Brand Training Manager to deliver Luxury Division’s and Alshaya induction and

training programs

 Share feedback with the SOM and BTM for training needs on a regular basis

 Fully utilize company reporting systems to monitor brand performance and implement corrective action

when necessary

Approved Job Description (All markets) Internal use only

Knowledge:

 Minimum 3 years of large store or multi-site experience is required

 Knowledge of beauty industry trends, products, and guest expectations

Experience:

 Managing high-volume operations and leading large teams (15+ associates)

 Experience in managing sales targets, labor controls, and operational metrics

 Prior experience in the beauty industry is a plus

Skills:

 Inspirational leadership with the ability to build, develop, and motivate a diverse team

 Strong business acumen with analytical and problem-solving abilities

 Excellent communication, collaboration, and interpersonal skills

 Highly organized with the ability to prioritize, delegate, and manage multiple tasks

 Passion for guest service, team development, and operational excellence