Role Profile:
For Flagship Store, assist Store Operations Manager in leading Store/Department Managers to maximise store
sales through luxury customer service, reduce stock loss and maintain cost controls. Deliver the highest levels
of motivation and development of team members and ensure individual and store compliance with all company
regulations, luxury standards and procedures. Contribute to and undertake Operations Management projects.
The below Key Performance Areas include but are not limited to:
Support the SOM to lead store and area teams to achieve their sales (based on set KPIs) with luxury
customer service and clienteling
Create a highly motivated team by supporting recruitment and developing talent within the business
Utilize KPI and Sales reports to ensure focus on key areas. Review KPIs (ATV, IPC, Conversion, etc)
on a regular basis and use as business development opportunities
Drive Service & Selling, including clienteling initiative and ensure the team achieve their set selling
targets and luxury customer service. Monitor performance vs BP
Work with DMs to manage shrinkage targets and audit compliance
Maximise the potential of own area of responsibility through performance management, coaching and
identifying development opportunities for their direct reports, to ensure all departments are staffed
correctly, including succession planning and ongoing monitoring of manpower planning
Ensure robust succession plan is in place in their area of responsibility
Support with recruitment to achieve agreed store headcounts
Monitor and report vacancy statistics to SOM
Create a two-way feedback loop with the Brand Team to enhance business performance, including
recommendations for the collections
Use sales density information to ensure maximization of sales across all departments/selling teams
Build external networks to understand market trends and competitor activities to ensure own brand is
ahead in the market
Build relationships with support departments including HR, Finance, IT, Audit, LP, Property, Facilities, etc
Liaise with internal/external parties to facilitate
Ensure internal/external customer service is excellent through brand specific, including luxury clienteling
and companywide training initiatives
Liaise with and support Brand Training Manager to deliver Luxury Division’s and Alshaya induction and
training programs
Share feedback with the SOM and BTM for training needs on a regular basis
Fully utilize company reporting systems to monitor brand performance and implement corrective action
when necessary
Approved Job Description (All markets) Internal use only
Knowledge:
Minimum 3 years of large store or multi-site experience is required
Knowledge of beauty industry trends, products, and guest expectations
Experience:
Managing high-volume operations and leading large teams (15+ associates)
Experience in managing sales targets, labor controls, and operational metrics
Prior experience in the beauty industry is a plus
Skills:
Inspirational leadership with the ability to build, develop, and motivate a diverse team
Strong business acumen with analytical and problem-solving abilities
Excellent communication, collaboration, and interpersonal skills
Highly organized with the ability to prioritize, delegate, and manage multiple tasks
Passion for guest service, team development, and operational excellence