Technical Support Engineer - IT - Oman
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Oman Head Office
Alshaya IT is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions. The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards.
The Technical Support Engineer is responsible for providing first line support to retail stores by configuring and installing Windows servers, upgrading and migrating operating systems and software applications, and handling user complaints and problems by providing ultimate solutions to meet their needs and requirements. Additionally you will manage backups, troubleshooting, and maintain secure data communication.
Qualifications & Requirements:
You will have:
- Have previous experience in a similar role
- A university degree in Computer Engineering or Electronics
- Comprehensive working knowledge of Windows Desktops and Server OS
- Knowledge of Windows administration
- Basic networking skills (Windows or Networking certification is an added advantage)
- IT hardware troubleshooting skills
- Secure data communication skills
- The ideal candidate will possess at least a basic working knowledge of SQL/Sybase and some experience in Micros RES 3700. You should also be willing and able to work shifts.
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.
Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.
Advertised: Arabian Standard Time 23 Sep 2021
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