Welcome to the Internal Recruitment Program

Job Purpose

The Facilities Supervisor is responsible for overseeing the day-to-day maintenance and technical operations of casual dining stores across Kuwait. The role ensures that all facilities, MEP systems, HVAC equipment, commercial kitchen equipment and basic water treatment systems operate safely, reliably and efficiently, while maintaining brand standards, food-service requirements and business continuity

Key Responsibilities

• Supervise planned preventive maintenance and reactive maintenance activities for assigned casual dining stores.
• Conduct regular site inspections and identify defects, operational risks and maintenance requirements.
• Coordinate and monitor contractors, service providers and technicians to ensure work is completed safely, on time and to the required standard.
• Oversee the operation and maintenance of mechanical, electrical and plumbing systems, including electrical panels, lighting, drainage, water supply, pumps and associated equipment.
• Monitor HVAC systems, including air-conditioning units, ventilation, exhaust and fresh-air systems, to maintain suitable conditions within dining and kitchen areas.
• Support the maintenance and troubleshooting of commercial kitchen equipment, including cooking, refrigeration, dishwashing, extraction and food-preparation equipment.
• Carry out basic monitoring of water treatment systems, including water quality, filtration, softeners, dosing and related equipment, and escalate specialist issues when required.
• Respond promptly to store breakdowns and emergencies, coordinate corrective action and minimize disruption to operations.
• Ensure maintenance activities comply with company policies, health and safety requirements, food safety standards and applicable Kuwait regulations.
• Maintain accurate records of work orders, inspection findings, preventive maintenance schedules, contractor visits, asset condition and maintenance costs.
• Monitor spare-parts requirements, control site materials and support quotation review and cost-effective repair decisions.
• Communicate clearly with store management and the Facilities Manager regarding service interruptions, risks, progress and completion status.
• Support store openings, refurbishments, handovers and snagging activities when required.
• Participate in the on-call or emergency response schedule, including work outside normal business hours when operationally necessary.

Qualifications and Experience

• Diploma or technical qualification in Mechanical, Electrical, Building Services, Facilities Management or a related discipline.
• Relevant experience in facilities maintenance, preferably supporting restaurants, casual dining, hospitality or retail food operations.
• Practical knowledge of MEP systems, HVAC systems and commercial kitchen equipment.
• Basic knowledge of water treatment systems and routine water-quality monitoring.
• Experience supervising contractors and coordinating multi-site maintenance activities.
• Valid Kuwait driving licence is mandatory.
• Ability to travel between stores across Kuwait and respond to urgent operational requirements.
• computer skills and the ability to use email, maintenance systems and Microsoft Office applications.
• Good command of English; Arabic is an advantage.

Technical Competencies

• Understanding of electrical distribution, lighting, plumbing, drainage and pump systems.
• Understanding of refrigeration, air-conditioning, ventilation and kitchen extraction systems.
• Familiarity with commercial kitchen assets and common service requirements.
• Basic understanding of filtration, softening, dosing and water-quality parameters.
• Ability to diagnose faults, assess urgency and coordinate safe corrective action.
• Knowledge of preventive maintenance practices, permit-to-work controls and contractor safety requirements.

Behavioural Competencies

• Strong supervisory, coordination and problem-solving skills.
• Clear communication and professional stakeholder management.
• Ability to prioritize multiple maintenance requests in a fast-paced environment.
• Strong attention to safety, quality, cleanliness and brand standards.
• Accountability, reliability and a proactive approach to maintenance.

Key Performance Indicators

• Preventive maintenance completion rate.
• Response and resolution time for breakdowns.
• Reduction in repeat faults and equipment downtime.
• Compliance with health, safety and food-service requirements.
• Contractor performance and service quality.
• Accuracy and timeliness of maintenance records and reports.
• Maintenance cost control and asset reliability.