The Officer - Supply Chain is responsible for supporting the end-to-end supply chain operation by ensuring product availability, maintaining optimal inventory levels, coordinating supplier deliveries, and managing purchase order and invoice processes. The role works closely with internal stakeholders, suppliers, freight forwarders, and Distribution Centers (DCs) to ensure timely replenishment, efficient inventory management, and uninterrupted product flow across the MENA region while proactively identifying and mitigating supply chain risks.

 

Availability, Supply Planning & Inventory Management

• Support the Supervisor in replenishing DCs based on store consumption and forecasts provided by the Demand Planning team.
• Maintain and update planning files daily, ensuring data accuracy and timely reporting of potential availability risks.
• Raise purchase orders following the monthly order sign-off and required approvals.
• Coordinate with suppliers for order acknowledgements, confirmations, production readiness, and delivery follow-ups.
• Issue the required purchase orders to DCs for stock receipt and closely track GRN completion.
• Maintain and update the shipment tracker at the agreed frequency, ensuring accurate visibility of incoming shipments.
• Act as a gatekeeper for product availability and proactively highlight potential supply gaps.
• Manage the supply network from supplier to DC in close coordination with suppliers, freight forwarders, and DC partners.

• Maintain optimum inventory levels across DCs by balancing supply against the approved demand plan.
• Closely monitor inventory fluctuations and coordinate stock balancing between MENA markets where required.
• Initiate and manage ICT/inter-market stock movements within the MENA region based on business requirements.
• Prepare monthly MEMOs and ensure all required approvals are obtained.
• Identify obsolete and aging inventory and develop mitigation plans in alignment with leadership.
• Proactively highlight expiry risks and support the development and execution of mitigation plans to minimize potential write-offs.

Invoice Management

• Invoice Processing: Ensure invoices and supporting documentation are submitted and processed accurately and on time, following up with the relevant stakeholders to ensure supplier payments are completed by the agreed due date.
• Dispute Resolution: Identify and resolve billing discrepancies, damaged goods, shortages, quantity variances, and price mismatches directly with Procurement team or suppliers before invoices are routed to Accounts Payable.
• Proactively escalate any invoice or payment issues that may impact supplier relationships or continuity of supply.