Role Purpose

The People Services Coordinator is responsible for providing administrative and coordination support to the Regional People Services team. The role ensures the efficient execution of employee administration processes, maintains accurate records, supports compliance requirements, and delivers a high level of customer service to employees and stakeholders.

Key Responsibilities

Employee Support Services

• Respond to employee queries relating to HR policies, procedures, and administrative matters.
• Provide support and guidance on HR processes and documentation requirements.
• Liaise with employees and business stakeholders to resolve routine administrative issues.

Reporting & Data Management

• Generate regular reports relating to employee records, headcount, and HR administration activities.
• Maintain tracking logs and dashboards for People Services activities.
• Support data cleansing and validation exercises to ensure accuracy.

Stakeholder Coordination

• Liaise with Payroll, Recruitment, Government Relations, Finance, and business teams to facilitate employee-related processes.
• Coordinate requests and follow-ups to ensure timely completion of administrative tasks.
• Support regional and local People Services projects and initiatives.

Skills & Competencies

• Strong administrative and organizational skills.
• Excellent attention to detail and accuracy.
• Effective communication and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong follow-up and coordination skills.
• High level of discretion and confidentiality.
• Advanced proficiency in Microsoft Excel, Word, and Outlook.

Key Performance Indicators (KPIs)

• Accuracy of employee records and documentation.
• Timely completion of People Services transactions.
• Employee query resolution within agreed service levels.
• Compliance with documentation and audit requirements.
• Quality and accuracy of HR reports.
• Stakeholder satisfaction with People Services support.