Role Profile:

Responsible for overseeing the day-to-day execution of retail operations , ensuring consisyent delivery of brand standards,operational efficiency,and an exceptional customer experience. Lead and support store teams in achieiving KPI’s, drive compliance with company policies, and implement strategic initiative ti improve productivity and store performance

The below Key Performance Areas include but are not limited to:

ü Lead store and Area teams to achieve their sales (based on set KPIs) with luxury customer service and clienteling

Create a highly motivated team by recruiting and developing talent within the business

 Utilize KPI and KFR reports to ensure focus on key areas

 Review KPIs (ATV, IPC, Conversion, etc) on a regular basis and use as business development opportunities

 Drive Service & Selling, including clienteling initiative and ensure the team achieve their set selling targets and luxury customer service. Monitor performance vs BP

 Manage shrinkage targets and control operational costs in order to meet the BP

 Maximise the potential of store and area management through performance management, coaching and identifying development opportunities, to ensure all departments are staffed correctly, including succession planning and ongoing monitoring of manpower planning

 Ensure robust succession plan is in place

 Create a two-way feedback loop with the Brand Team to enhance business performance, including recommendations for the collections

 Use sales density information to ensure maximization of sales across all departments

 Build external networks to understand market trends and competitor activities to ensure own brand is ahead in the market

 Build relationships with support departments including HR, Finance, IT, Audit, LP, Property, Facilities, etc

 Contribute to all aspects of the business development, including new store openings and store closures

 Ensure internal/external customer service is excellent through brand specific, including clienteling

 Liaise with Brand Training Manager to deliver Luxury Division’s and Alshaya induction and training programs

 Identify and re-evaluate training needs on a regular basis

Fully utilize company reporting systems to monitor brand performance and implement corrective action when necessary

 Understand the composition and dynamics of the KFR reports

 Manage the P&L accounts for the store and ensure costs are kept under agreed budgets

Knowledge:

 Strong understanding of retail operations, sales performance drivers, and customer service excellence

 Knowledge of beauty industry trends, products, and guest expectations

 Familiarity with retail POS systems, scheduling platforms, and reporting tools

 Understanding of HR practices including performance management, recruiting, and compliance

Experience:

 Minimum of 5 years of progressive leadership experience in a retail or service environment

 Proven track record of managing high-volume operations and leading large teams (15+ associates)

 Experience in managing sales targets, labor controls, and operational metrics

 Prior experience in the beauty industry is a plus

Skills:

 Inspirational leadership with the ability to build, develop, and motivate a diverse team

 Excellent communication, collaboration, and interpersonal skills

 Highly organized with the ability to prioritize, delegate, and manage multiple tasks

 Passion for guest service, team development, and operational excellence