The below Key Performance Areas include but are not limited to:

Accelerate Delivery Performance: Sales & Transactions

Defining, Agreeing and implementing high quality Change & Release Management processes

Report Delivery Sales and ADT progress by brand, by market & format weekly

Report Delivery Total Guest Experience Time by brand, by market & format weekly

Define SOPs for Delivery Handling by brand

Work with Brand Operations & training to produce delivery operating SOPs & Manuals

Develop Operating Manual for Delivery Operations by concept

Clearly defined brand standard timings breakdown by concept by brand (Order Received until Order Dispatched < 10 mins)

Work closely with brand operations to define problems and identify solutions

Work alongside operators in high volume delivery locations to understand challenges and provide solutions

Work closely with delivery team to relay aggregator concerns from brands

Identify IT solutions for delivery with Alshaya IT

Share best practice across brands

Identify key staffing models for Dark Kitchens

Track, monitor and share guest feedback on aggregator platforms by location / market

Feedback to brand operations on any consistent themed guest, aggregator & employee feedback

Guest recovery process put into place

Guest survey for key feedback in delivery channel by brand by marketplace

Assist brand operations with WIQ integration role out

Define SOPs for WIQ delivery by brand

Work closely with relevant departments on WIQ functionality and updates for each brand

Knowledge:

Bachelor’s degree

Experience:

5+ years branded F&B operations & high-volume F&B delivery business

Multi-site management experience

Has produced and delivered branded training content

Skills:

Strong communicator both written & verbal

Strong analytical skills

Problem solver

Collaborative team player and solution orientated

Team leader and motivator

Curious by nature