Are you passionate about people and systems? Join us in a role that bridges employee support and digital excellence. As a People Support Officer you’ll manage employee grievances, drive automation, and deliver data-driven insights — all while helping our people belong through inclusive support, discover through system enablement, and grow through streamlined, compliant people operations.

Ready to make an impact? Apply now and be part of something meaningful.

The below Key Performance Areas include but are not limited to:

• Promptly respond to grievances received via different channels, demonstrating a high level of responsiveness and professionalism, and liaise with People Experience / Employee Relations teams for resolution.
• Managing data and generating monthly and adhoc reports using People systems data.
• Collaborate with Customer & Technology and Enterprise Solutions team for new demands for automation, improvements, upgrades and implementation
• Conduct user system training & knowledge transfer sessions and provide technical support.
• Ensure prompt and professional responses to company letter requests from current and former employees, while maintaining compliance with organisational policies and data privacy regulations.
• Address inquiries from external companies or agencies regarding background checks and channel them to the respective teams.

• Conduct quarterly audits of access rights and permissions for People systems & BI dashboards
• Timely response to emails received from users at all generic email inboxes
• Actively contribute to ongoing People projects to improve processes, policies and internal systems.
• Ensure compliance with company policies and guidelines, SOPs and market labour laws.
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Requirements:

• Experience in people processes and good knowledge of people systems
• Well-versed with company policies and procedures
• Strong analytical, communication, and problem-solving skills
• Knowledge of regional labour laws and compliance frameworks
• Proficiency in Microsoft Office

Fluency in Arabic and English