Role Profile: 

Actively work towards reducing store shrinkage and creating a safe, pleasant environment for customers and employees, supervise the security officers.

Role Responsibilities:

• Supervise, assign tasks/patrolling areas and prepare duty schedules/rotas for loss prevention officers
• Report any health & safety risks identified to store management and loss prevention advisor for information/action
• Assign security officers and personally carry out patrol in order to identify customers/employees shoplifting/stealing
• Apprehend/detain store thieves and liaise with local authorities
• Report all incidents of customer/employee theft to loss prevention advisor (even those thefts deterred)
• Prevent/react to incidents of violence involving employee and customers
• Monitor access to employee/store entrance and storage areas to prevent the risk of loss, reporting non-compliance to operations and loss prevention
• Inspect and report against non-compliance of company procedures on tagging
• Lead and assist with random employee searches in accordance with company procedures
• Lead and conduct regular, random, unannounced till reconciliations and report exceptions
• Report incidents of actual or suspected employee theft/non-compliance to company procedures
• Initiate investigations and operate with manager in observing/identifying evidence of theft/ malpractice
• Review/monitor daily documentation, cash declaration, faulty items, customer and employee returns, employee searching, stock transfer reconciliation and compliance to employee uniform issue policy
• Control issuing of store keys
• Control storage and the return of lost property
• Report weekly/monthly incidents/issues to the loss prevention advisor for information/action
• Collate common issues on a monthly basis for escalation to loss prevention advisor for resolution
• Monitor trends and escalate information in a timely manner to loss prevention advisor for information/action
• Increase knowledge base of security guards/employees on common issues/incidents to increase awareness within the business
• Conduct Health & Safety risk assessments

Experience:

• Ability to produce accurate reports both verbal and written
• 3 years retail operations
• No criminal convictions or disciplinary misconducts

Knowledge:

• Good secondary/high school education
• General education
• Local/civil criminal law (required but not essential)
• Employee/customer theft/ malpractice indicators
• Health & Safety knowledge