Call Centre Agent - Strategy & Digital - Egypt
Job no: 4335975
Work type: Permanent - Full Time
Location: Egypt
Categories: Entry Level
- Answer and handle all feedback received from different channels according to the contact center procedure
- Comply with the floor management instructions toward better KPI’s
- Full compliance with the Contact Centre code of conduct in the manner of attendance, pause sessions, and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPIs
- Apply the elements of building positive rapport with different types of customers over the phone
- Adherence to CC schedule- shifts/ Weekends/ public holidays
- Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ, OMS, COMS, etc,.)
- Promote the department CES during calls which leads to service improvement
- Understand & effectively deal with job stress and unsatisfied customers
- Attend training courses scheduled by the department
- Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards
- 1-3 years of customer support experience
- Fluent in English and Arabic
Advertised: Egypt Daylight Time
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