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Head of Operations - American Eagle - UAE

Apply now Job no: 4919104
Work type: Permanent - Full Time
Location: UAE
Categories: Fashion

Role Profile:
Input in compilation of P&L and delivery of business plan for stores and e-commerce channel. Delivery of business plan through tactical and strategic management of store operations. Maximise sales and profit, develop operating infrastructure, manage expansion across all operating countries, execute marketing and promotional activities, develop and implement cost control initiatives, recruit, train and develop employees, and successfully launch new stores. Joint responsibility for P&L and management of the brand's real estate portfolio. Ensuring that business objectives have been met across all operating countries. Manage and co-ordinate the development of best practice operational procedures, systems and processes across all countries.
 
Additional points for the role.
  • Customer First mindset — strengthening ACE through active floor leadership, consistent coaching and each Sales associate accountability for every trading segment.
  • Scaling best practices — adapting proven practices and high conversion standards to elevate American Eagle performance.
  • Commercial performance — translating current KPIs into clear actions to drive conversion, ATV, efficiency delivering BP sales target
  • People & succession — developing strong, accountable leaders and building a sustainable leadership pipeline.
  • Sales leadership & Customer First mindset — leveraging leadership experience to strengthen customer engagement and build ACE capability at every level.
  • Creating strong KPI knowledge and clear accountability, so every associate understands how their selling behaviours impact performance, can identify and close gaps, and takes ownership of delivering Sales BP targets.

The Below Key Performance Areas include but are not limited to:

  • Input, agree and deliver retail business plans with focus on sales, cost control, people, and maximising profit.
  • Identify strategies and opportunities for the business achieving its target growth and profit.
  • Input, develop and drive strategic direction and goals for business with focus on growth, expansion, people, setting up required infrastructure, and ensuring that returns on investment goals have been met.
  • Responsible for Store Operations
  • Set, and provide guidance towards the achievement of the highest operational standards and customer service, taking into account the cultural and legal differences in each country whilst maintaining the overall brand integrity.
  • Review operational procedures and business practices to achieve the highest standards in operational efficiencies.
  • Ensure identification of training requirements within core and specialty businesses and ensure that succession plans are delivered within these business areas.
  • Contribute to development of country-wise brand marketing strategy.
Responsible for operational execution of all campaigns and activities
  • Identify market opportunities that will enhance and ensure a leading position within the individual markets.
  • Jointly identify and drive real estate strategies and growth opportunities in all operating markets.

Advertised: Arabian Standard Time
Applications close: Arabian Standard Time

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