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Commercial Director - Starbucks - UAE

Apply now Job no: 597807
Location: UAE
Dubai Head Office

Starbucks

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrates coffee and the rich tradition, but that also brings a feeling of connection. Starbucks coffeehouses have become a beacon for coffee lovers everywhere because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. It’s not unusual to see people coming to Starbucks to chat, meet up or even work. Starbucks is a neighborhood gathering place, a part of the daily routine – and we couldn’t be happier about it. Get to know us and you’ll see: we are so much more than what we brew. Starbucks prides itself on its people, or ‘partners’ as we call them. We strive to develop each partner to achieve their career goals, whether this is to become a district manager, Coffee Master or work within one of our Head Office functions.

Role Profile

The Commercial Director will  play a critical role in supporting our ongoing growth strategy while ensuring commercial discipline across all support functions. The position is responsible for maintaining and enhancing profitability, with an emphasis on identifying and deploying new technologies, systems, and processes to drive productivity, efficiency, and financial performance.

Key Performance Areas

• Identify areas for business improvement, supporting technology and digital transformation within the brand.
• Responsible for P&L delivery, focusing on Supply Chain, Operational Excellence, Margin, and Inventory Management.
• Support strategies to enhance processes and systems in Procurement, Logistics, Planning, and delivery operations.
• Help build a strong category function and support food innovation projects.
• Maintain effective relationships with internal Alshaya and external stakeholders.
• Collaborate with Starbucks Host brand and MENA Ops director to implement global operational excellence and customer service initiatives for MENA growth.
• Coach and develop Brand Support leaders.
• With MENA LT, lead the creation of the Annual Operating Plan to achieve yearly business targets.

Experience

  • 10-15 years gained in Food or Hospitality or Retail sectors retail including a minimum of 5 years as a senior manager.
  • Experience in handling multiple complex projects working with cross functional teams and external vendors
  • Good understanding or knowledge & interest in the global Retail Coffee shop sector
  • Very strong commercially, with a proven track record in P&L management
  • Successful track record of multi-site retail management and multi-channel experience.
  • Combination of hands-on operational knowledge with strong people development skills.

Leadership and Cultural Fit

  • Excellent communication, negotiation, and influencing skills; ability to represent Starbucks at executive levels and with public sector stakeholders.
  • Visionary, collaborative leader who can build and develop a diverse, high-performing team.
  • Strong integrity, ethics, and commitment to Starbucks’ Mission and Values.
  • Customer-centric mindset with a passion for community impact and social responsibility

Personal Attributes

  • Strategic thinker with execution discipline; data-driven decision-maker.
  • Adaptable, resilient, and able to operate effectively in a fast-paced, dynamic environment.
  • Public-facing demeanor with ability to manage complex stakeholder ecosystems and external partnerships.

Reporting

  • Reports to: Starbucks Senior Vice President.
  • Direct reports may include Head of Supply Chain & Procurement, Category, Delivery  & Commercial Manager

 

About Us:

Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.

Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

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