Welcome to the Internal Recruitment Program

Purpose of the Role

Responsible for managing the H&M Division’s store portfolio across assigned markets, ensuring successful delivery of all projects—including new store openings, rebuilds, light rebuilds, impact programs, closures, and temporary locations—in alignment with Alshaya’s 3-year strategy, company policies, and agreed parameters.
Own the signing pack process, lead the design phase with H&M Global, coordinate cross-functional teams, and ensure risk-free execution of all projects.

Key Responsibilities & Performance Areas

Signing Pack Ownership

• Utilize the 3-year portfolio tracker to plan and prepare signing packs for all projects.
• Ensure signing packs include:
  • Strategic summary and scope of work (as defined by Head of Store Portfolio Manager)
  • Investment cost and P&L (from Senior Portfolio Manager)
  • Layouts, landlord inputs, and commercial analysis (before/after)
  • Assortment strategy, technology scope, and store surveys (3D scans or Matterport)
• Align signing packs with Senior Portfolio Manager, Finance, Merchandising, Operations, and Project Management.

Approval & Initiation

• Present signing packs for approval to Head of Store Portfolio Manager.
• Arrange and lead initiation meetings with H&M Global, Host Brand, Designers, Construction Manager, Business Analysts, and PM.
• Secure signing packs well ahead of global board submission deadlines.

Design Process Management

• Lead weekly/bi-weekly design meetings with H&M Global Designers and PM.
• Ensure signing pack scope and strategy are reflected in all design stages (scribbles, first layout, interior layout, final layout).
• Escalate approvals at initiation, scribble, first interior, and final layout stages.
• Confirm store surveys are completed prior to scribble stage for layout accuracy.

Cross-Functional Coordination

• Conduct weekly/bi-weekly calls with PM and functions (marketing, visual, merchandising, operations, finance) for 360° project management.
• Identify risks, escalate to Head of Store Portfolio Manager, and secure mitigation actions.
• Prepare annual portfolio decks summarizing actions and plans per store.
• Perform market visits for store handovers and post-opening reviews.

Shopfit & Property Coordination

• Collaborate with Property to secure shopfit delivery (local production or purchase).
• Integrate LIMA inputs and NCG requirements into project plans.
• Track and ensure timely delivery of shopfit dependencies.

Stakeholder Management

• Maintain close coordination with landlords, regional managers, PMs, and global H&M stakeholders.
• Act as the single point of accountability for assigned markets, reporting progress and escalations to Head of Store Portfolio Manager.

Process & System Improvement

• Assess and enhance functionality of MEP Property Department processes and systems.
• Drive cost-effectiveness and continuous improvement initiatives.

Knowledge & Qualifications

• Education: Degree in Business, Project Management, Architecture/Design, or related field preferred.
• Experience:
  • 5–7 years in retail portfolio management, store development, or project management.
  • Familiarity with design and construction processes (scribbles, layouts, fit-outs).
  • Experience in financial/commercial review (Capex, P&L, ROI).
  • Proven ability to coordinate with property and cross-functional stakeholders.

Skills & Competencies

• Strategic planning and project coordination
• Commercial and financial literacy
• Stakeholder management and cross-functional alignment
• Risk management and escalation discipline
• Strong communication and presentation skills