At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so,
we better serve our communities, customers, employees - and the candidates that take part in our recruitment process
You are a true brand ambassador driving your personal and counter sales target through exceptional artistry and outstanding MAGIC service. You lead by example within your team creating and' driving magical customer experience through your appointments, masterclasses, tilbury theatre and Social content
Key Accountabilities
AMBASSADOR
• Fluency in Charlotte Tilbury's makeup style, language and expertise in Product Knowledge
• Building your own client base instore driving your personal profile to become a brand ambassador for your store
• Demonstrate a positive mindset and cooperative approach towards your work with management and colleagues
• Demonstrate immaculate grooming standards reflecting your makeup look in accordance with our grooming guidelines
• Leading the way with advocacy & engaging with your customers and socials
• Drive local advocacy opportunities through your personal social channels, building your own profile and always using correct hash tags and reposting charlottes posts
• Leading and inspiring your team to advocate through socials driving brand awareness and week on week social growth
ARTISTRY
• Be an inspiration to the team always demonstrating expert artistry leading by example
• Actively drives personal artistry progression keeping up to date with the latest on brand and competitor trends
• Lead in Artistry Skills checks
• Demonstrates an expert understanding of 'Tilbury Technique Brow, Liner & Lip shape Expert in all10 Iconic Looks and Franchise look. Understands Charlottes backstage artistry with the ability to coach the team and drive team KPI's
• An expert in understanding all face shapes and tailoring facial framework
• Knowledge & Experience in designing & executing Bridal Make up. A thorough understanding of mood boards, trends & strong communication skills. Key strengths in organisation & coordinating.
• Has a wealth of product and skincare understanding, can colour match and prescribe the perfect base for anyone anywhere, able to execute a signature flawless CT skin look.
• Working alongside the Pro Artist to identify artistry development needs and opportunities conducting training with required artist
INTERNAL USE
• Ability to coach the team and drive team KPI's
• Ensure that exceptional hygiene standards are maintained on the counter
• Support Charlotte's backstage team through events, launches, press days, celebrity and VIP client appointments and location services (when required)
COMMERCIAL
• Consistently deliver personal targets and KPI's of your own business, at all times and ABOVE store performance.
• Work collaboratively to review the business with your Store Manager to put a POA into place for drivers and opportunities, including top and bottom performing artists, to achieve counter targets and deliver #1 Ranking within your store
• Commercial understanding and action planning to help achieve no.1 sales results through Services, ranking, limitless eventing opportunities, Social opportunities, AT, Occupancy, and our key franchises.
• Drive incremental cash through limitless eventing. Ensure you are leading from the front with planning and hosting to overachieve your stores eventing targets monthly and for the year.
• Driving results through the delivery of training modules, NPD & supporting the business to drive team engagement through effective delivery & adoption of business objectives. Showcases the ability to assess training needs & areas of opportunity within their team. Can support the business with strong eventing plans & execution
• Has a track record of executing and hosting successful event, with excellent execution and profitable
ROI
• Confidently able to upskill team members artistry and drive KPI's through effective coaching techniques and feedback
• The ability to construct a Monthly training report to be completed and sent to SM, FTM and
Area Manager, Pro Artist - this will cover artistry, service training and results. Followed up with clear call to Action with a plan to deliver focuses & results for the month ahead.
• Social presence with forward thinking to drive big calendar moments and/or opportunities in their locations. (internal/external eventing/student events/High mobs vs different stores) to include these results in monthly report to FTM/Pro
• Driving personal appointment occupancy and maximising every consultation always delivering exceptional MAGIC service
• Have a clear understanding of the counter occupancy performance and targets and working alongside the business manager to ensure growth in your counters service performance
• Consistently achieving brand expectations of rebooks and data capture.
• Leading by example and focus on recruiting new customers daily, retaining and upselling to our returning CT customers.
• Maintain high standard of time keeping on counter to ensure team efficiency
• Ensure that exceptional visual standards are maintained on the counter
• Maintain technology on counter, raising any operational issues to your line manager for resolution in
STORE AND PARTNERSHIPS
• Lead by example and be able to communicate effectively during store visits with brand stakeholders.
• Clear communication during meetings and calls (roles may include team/same role/SLA/FTM)
• Establish and develop a cooperative and mutually respectful relationship with the store retail team; ensuring all store policies are always adhered to
• Proactively suggest collaborative opportunities within store to your line manager to drive
INTERNAL USE
commercial success
• Ensure the Company cash loss prevention and security policies are always adhered to The Person
Disrupt and Innovate
• Naturally creative, seeking new ways to create Tilbury theatre to drive daily sales
• Thinks outside the box to create inspirational activities to inspire and motivate the team
• Embraces change to promote a positive mind set within team
Win Together
• Strong communication with management and always working collaboratively
• The ability to build genuine internal and external emotional connections. Understanding learning & communication styles to ensure efficiency of communications & training is delivered for maximum results
• Outwardly demonstrate a Limitless & positive mindset, with the ability to create this energy amongst the team. Cultivating a co operative approach towards your work with both management team, colleagues and Magic Office teams.
• Be an inspiration to the team by giving feedback and coaching in areas of opportunity.
• Always striving to be the best version of yourself in leading in your sales targets and artistry
• Creates a positive and encouraging environment
Share the Magic
• Dynamic and inspirational with customers and colleagues
• Being able to lead by example, in all things CT, being a true tilbury ambassador. Demonstrating to the rest of the team & business what great looks like. Participates in Area communications groups to share team highlights/wins & generates a sense of community through celebrating in others successes
• Excitement and passion for beauty and artistry
• Passionate about brand advocacy and not afraid to go get new customers
• Social media - being a brand advocate and building own personal brand
Embrace the Challenge
Seeing and seizing great opportunity to create Tilbury theatre.
• Proactively supports/plans events and masterclasses around NPD launches.