This internal job site is for existing Alshaya employees only. Please visit careers.alshaya.com for the list of our vacancies available for external applicants.

Welcome to the Internal Recruitment Program

We are excited that you are considering new opportunities within the organization! This page is designed to help you to explore our numerous openings. We are committed to supporting your job search within the organization and are eager to connect you with opportunities to grow with us!

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Call Centre Agent - Strategy & Digital - Egypt

Apply now Job no: 4335975
Work type: Permanent - Full Time
Location: Egypt
Categories: Entry Level

 

  • Answer and handle all feedback received from different channels according to the contact center procedure                                                                                               
  • Comply with the floor management instructions toward better KPI’s                                                                                              
  • Full compliance with the Contact Centre code of conduct in the manner of attendance, pause sessions, and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPIs                                                                                              
  • Apply the elements of building positive rapport with different types of customers over the phone                                                                             
  • Adherence to CC schedule- shifts/ Weekends/ public holidays                                                                                        
  • Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ, OMS, COMS, etc,.)                                                                                               
  • Promote the department CES during calls which leads to service improvement                                                                                        
  • Understand & effectively deal with job stress and unsatisfied customers                                                                                      
  • Attend training courses scheduled by the department                                                                                         
  • Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards
  • 1-3 years of customer support experience
  • Fluent in English and Arabic 

Advertised: Egypt Daylight Time
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