Internal Careers

This internal job site is for existing Alshaya employees only. Please visit for the list of our vacancies available for external applicants.

Welcome to the Internal Recruitment Program

We are excited that you are considering new opportunities within the organization! This page is designed to help you to explore our numerous openings. We are committed to supporting your job search within the organization and are eager to connect you with opportunities to grow with us!

Division/Function/Experience Level
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Store Manager - Mothercare - UAE

Apply now Job no: 3444849
Location: UAE
Dubai Mall


Mothercare has grown from its origins in 1960s Britain into a successful global multi-channel retailer operating in over 50 countries. In 1983 M.H. Alshaya launched its first franchise operation with the brand in Kuwait which was also mothercare's first international store.

Mothercare Alshaya is today a highly successful, ever growing and complex business, operating over 300 stores across the Middle East, North Africa, Russia & Central Europe, from large parenting centres to small hospital stores and an incorporating an integrated e-commerce solution. As a brand we pride ourselves on our customer service, making our stores parent and child-friendly environments, staffed by people who are passionate about our products and services and who can offer knowledgeable unbiased advice. This is especially important for new parents, unversed in the technicalities of products such as baby-feeding equipment, cotbeds, pushchairs and car seats.

We are looking for a natural leader with the ability to manage the daily operations of the retail store and tasks related to profitability management, staff performance, inventory tracking, marketing and customer service. Dubai Mall Is the Flagship Store for Mothercare in the Middle East so we are looking for a dynamic individual to take Mothercare into the future.

Core Responsibilities:

  • To collaborate and confidently lead the Operations Team to provide a first-class reputation making use of key initiatives, such as Retail Next, whilst prioritising the basics and being a role model of operations  
  • To implement, drive and ensure compliance with Global Retail operational directives, processes, policies and standards within the store back office, proposing ideas and solutions to build a world class Brand Flagship Store
  • To support the Operations  Manager in delivering a premium operating model for Mothercare within its Brand Flagship
  • To drive profitability of the store within the respective area of responsibility by controlling operational expenses
  • Meet core expectations including coaching team leaders to execute processes and ensure efficient movement of product, store equipment and systems are fully functional
  • To share best practices across the Retail fleet


Key Responsibilities

  • Take full ownership of the store and its commercial success and support Operations Manager in the commercial success of the store
  • Analyze relevant data to probe and challenge the status quo within store
  • Address identified improvement areas, involving the Operations  Manager or other Retail Back Office partners as needed
  • Drive continuous improvements linked to sales, productivity and profitability
  • Ensure the legal and financial integrity of the stores
  • Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor while coaching Store leaders to meet the required expectations
  • To continuously motivate and inspire the team, while still setting high expectations maintaining a high-performance team
  • Manage team roster to achieve optimum staff coverage to properly serve customers, drive sales and execute tasks
  • Be a Brand Ambassador, consistently exhibiting the Brand Attitude, Values and Core Belief
  • Ensure proper in-store Brand execution according to established standards and directives in all stores
  • Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge in all stores
  • Manage all store operations in a systematic and efficient manner, as per established policies and procedures in all stores
  • Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained
  • Ensure merchandise deliveries are processed on the same day they arrive, and entire product offer is made immediately available and easily accessible to customers on a consistent basis
  • Lead and implement all applicable loss prevention policies and procedures
  • Maintain a safe and productive shopping and working environment
  • Ensure all HR policies and procedures are adhered to
  • Create a high-performance culture by setting clear expectations, analysing performance and giving appropriate and prompt feedback, including actively managing poor performance Work with the Operations Manager  to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
  • Seek coaching and learning opportunities to continually improve your performance
  • Maintain a feedback culture among the team for continuous inclusion and operating rhythm improvement

About Us:

Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.

Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

Advertised: Arabian Standard Time
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