Brand Training Officer - Victoria's Secret - UAE
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Dubai Head Office
Victoria's Secret is the leading specialist retailer of lingerie and beauty products, dominating the market with modern, fashion-inspired collections, fragrances, cosmetics, celebrated supermodels and world-famous runway shows and creating products on the forefront of fashion and innovation.
The vision of the business is to create a brand with high emotional content that makes woman feel alluring, sophisticated and forever young – It is all about her! Victoria's Secret delivers a best-in-class, captivating branded customer experience that builds loyalty, not just through the product but through the customer service experience provided by the in store staff.
You will promote the brand through the delivery of training activities within your assigned area, analysing training needs, sourcing activities, materials and initiatives, and evaluating of training outcomes. You will personally deliver 'classroom' and "on the job" training activities to all levels of store staff in order to develop the required levels of product knowledge/handling, and to raise brand awareness. You will also facilitate other inputs/activities as directed by Brand Training Manager and Alshaya training department.
Additionally, your duties will include:
- Making all practical arrangements for bookings, equipment, etc. connected to training delivery
- Working closely with operations and functional management to identify and map gaps in product knowledge
- Seeking ways of promoting brand awareness and sets priorities, current or future, for store and function staff
- Sourcing appropriate training courses and materials based on market needs and under the guidance of the Brand Training Manager
- Developing strong links with the host brand to source materials and adapt them to maximise their impact in the chosen market.
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.
Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.
Advertised: Arabian Standard Time 29 Jul 2021
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